CARE TRAIN PRIVACY POLICY

Version: 1.0 Effective Date: 28 July 2026 Last Updated: 28 July 2026

1. Introduction

Care Train ("Care Train", "we", "our" or "us") is Australia's healthcare education marketplace operated by:

Nurse Me ABN: 43 399 621 354

Website: www.caretrain.au Email: support@caretrain.au

Care Train connects healthcare professionals, employers, training providers and event organisers through a digital platform that enables users to discover, promote, register for and manage healthcare education opportunities, including conferences, workshops, webinars and professional development activities.

Care Train is committed to protecting personal information and handling it responsibly in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By accessing or using Care Train, you acknowledge and agree to this Privacy Policy.

2. Information We Collect

Depending on how you use Care Train, we may collect:

User Information

  • Name
  • Email address
  • Telephone number
  • Professional role
  • Employer or organisation
  • Account details
  • Communication preferences

Healthcare Professional Information

  • Professional discipline
  • CPD interests
  • Training history
  • Attendance records
  • Certificates issued
  • Learning preferences

Event Organiser Information

  • Organisation details
  • ABN
  • Contact information
  • Event details
  • Ticket pricing
  • Venue information
  • Payment account details
  • Verification information where required

Technical Information

We may collect:

  • IP address
  • Device information
  • Browser details
  • Cookies
  • Analytics information
  • Website usage data

3. How We Collect Information

Care Train collects information:

  • Directly from users
  • Through account registrations and bookings
  • Through event listings
  • Through communications with our support team
  • Through third-party providers such as payment providers and analytics services
  • From publicly available sources relating to healthcare education events

4. How We Use Personal Information

We may use personal information to:

  • Operate and improve the Care Train platform
  • Create and manage accounts
  • Process registrations and ticket purchases
  • Communicate event information
  • Issue certificates and maintain CPD records
  • Provide customer support
  • Recommend relevant education opportunities
  • Improve search and platform functionality
  • Prevent fraud and security issues
  • Meet legal obligations

Care Train may use artificial intelligence and automated technologies to improve recommendations, search functionality, content organisation and platform security.

Users remain responsible for assessing whether an education opportunity meets their professional requirements.

5. Disclosure of Personal Information

Care Train may disclose personal information to:

Event Organisers

Where you register for an event, relevant information may be provided to the organiser to:

  • Confirm attendance
  • Manage registrations
  • Provide event updates
  • Issue certificates
  • Deliver event-related communications

Employers and Organisations

Where an organisation arranges training, information such as attendance and completion records may be shared where appropriate.

Service Providers

We may use trusted providers for:

  • Payment processing
  • Hosting
  • Website infrastructure
  • Email communications
  • Analytics
  • Security services
  • Customer support

Care Train does not sell, rent or trade personal information.

6. Care Train Marketplace Role

Care Train operates as a technology marketplace connecting users with independent healthcare education providers and event organisers.

Care Train does not:

  • Provide or guarantee third-party training unless expressly stated;
  • Guarantee event quality, accuracy or outcomes;
  • Confirm CPD acceptance by professional registration bodies;
  • Control the delivery of third-party events.

Users are responsible for independently determining whether an event or course meets their professional development requirements.

Event organisers are responsible for:

  • Accuracy of event information;
  • Compliance with applicable laws;
  • CPD claims;
  • Event delivery;
  • Refunds and cancellations;
  • Attendee communications.

7. Payments and Refunds

Payments may be processed through approved third-party payment providers.

Where applicable:

  • Ticket payments are transferred directly to event organisers at the time of purchase;
  • Care Train does not hold attendee ticket funds;
  • Care Train does not process organiser refunds unless expressly agreed;
  • Refunds are managed according to organiser policies and applicable consumer law.

Care Train is not responsible for:

  • Event cancellations;
  • Organiser insolvency;
  • Failure to deliver an event;
  • Changes to event content;
  • Disputes between attendees and organisers.

8. Marketing and Communications

Care Train may send communications relating to:

  • Healthcare events
  • Professional development opportunities
  • Industry updates
  • Platform updates
  • Educational resources
  • Promotions

Users may unsubscribe from marketing communications at any time.

Essential communications, including booking confirmations, payment receipts and account notifications, may still be sent.

9. Social Media and User Content

Care Train may operate social media channels including LinkedIn, Facebook, Instagram, YouTube and other professional networks.

If you interact with Care Train through social media, we may receive publicly available information including:

  • Comments
  • Messages
  • Reviews
  • Images
  • Mentions
  • Profile information

By submitting content to Care Train, including event information, images, logos, testimonials or promotional materials, you confirm you have permission to provide that content.

You grant Care Train permission to use submitted content for:

  • Operating the platform;
  • Marketing Care Train;
  • Promoting healthcare education opportunities.

Users must not submit:

  • Confidential workplace information;
  • Patient or resident information;
  • Personal information without consent;
  • Illegal, misleading or defamatory content.

10. Cookies and Analytics

Care Train uses cookies and similar technologies to:

  • Maintain website functionality;
  • Improve user experience;
  • Analyse website usage;
  • Improve recommendations;
  • Maintain security.

Users may manage cookies through their browser settings. Disabling cookies may affect platform functionality.

11. Third-Party Services

Care Train may link to or integrate with third-party services, including:

  • Payment providers;
  • Event platforms;
  • Training providers;
  • Social media platforms;
  • Analytics providers.

Care Train is not responsible for the privacy practices, security or content of third-party services.

Users should review third-party privacy policies before providing personal information.

12. Overseas Data Processing

Some service providers used by Care Train may store or process information outside Australia.

Care Train takes reasonable steps to ensure appropriate privacy protections are maintained.

13. Security of Information

Care Train takes reasonable steps to protect personal information from:

  • Unauthorised access;
  • Loss;
  • Misuse;
  • Disclosure;
  • Modification.

However, no online system can guarantee complete security.

Users are responsible for protecting their account credentials and notifying Care Train of suspected unauthorised access.

14. Data Retention

Care Train retains information only for as long as reasonably necessary to:

  • Provide services;
  • Maintain CPD records;
  • Manage transactions;
  • Meet legal obligations;
  • Resolve disputes;
  • Protect against misuse.

When information is no longer required, reasonable steps will be taken to delete or de-identify it.

15. Access and Correction

You may request access to or correction of your personal information.

Requests should be sent to:

Privacy Officer Care Train

Email: support@caretrain.au

We will respond within a reasonable timeframe in accordance with applicable privacy laws.

16. Privacy Complaints

If you believe Care Train has mishandled your personal information, you may contact:

Privacy Officer Care Train Email: support@caretrain.au

We will investigate complaints fairly and provide a response.

If you remain dissatisfied, you may contact:

Office of the Australian Information Commissioner (OAIC) www.oaic.gov.au

17. Children's Privacy

Care Train is intended for healthcare professionals, organisations and adult learners.

We do not knowingly collect personal information from children under 18.

18. Changes to This Privacy Policy

Care Train may update this Privacy Policy from time to time.

Updates may occur due to:

  • Changes in services;
  • Legal requirements;
  • Technology changes;
  • Improvements to privacy practices.

The latest version will always be published on www.caretrain.au.

19. Limitation of Liability

To the maximum extent permitted by law, Care Train is not responsible for:

  • Third-party event content;
  • Organiser conduct;
  • Training outcomes;
  • CPD acceptance decisions;
  • External website content;
  • Third-party service failures.

Nothing in this Privacy Policy excludes rights that cannot legally be excluded under Australian Consumer Law.

20. Governing Law

This Privacy Policy is governed by the laws of Victoria, Australia.

Contact Us

Care Train Operated by Nurse Me ABN: 43 399 621 354

Website: www.caretrain.au

Email: support@caretrain.au

Care Train Australia's Healthcare Education Marketplace

Connecting healthcare professionals, educators and organisations through trusted learning opportunities, events and professional development.